Shipping & Returns
Shipping
All orders are shipped with UPS, shipping cost is based on your address and weight of your order and is calculated at checkout.
Orders over $175.00 qualify for free shipping within USA ONLY
If an order is returned to us because no one was present at the time of delivery or an undeliverable address , you will be responsible for re-shipping charges.
All orders originate from NY.
All orders placed after 12 PM will be shipped on the next business day. (Example: Orders placed at 1 PM on a Friday, will not ship out until Monday.) We are closed weekends.
Once your order is shipped, you will receive an email confirming your tracking number. Most orders will arrive within 2-5 business days from your ship date.
Problems with your order?
Returns
Problems with your order?
If you experience a problem or an error on your order, please contact us by email immediately
Returns:
Please note the following return policy details:
Returns: Only unopened items in their original packaging are eligible for return. The item must be returned within 30 days of delivery to receive a refund. Returns after 30 days will not be accepted.
Shipping Costs: Shipping fees are non-refundable for returned items. We will only provide a return shipping label if there is a shipping error or product damage.
Processing Time: Please allow us 7-14 business days to process returns and refunds. We reserve the right to deduct shipping costs or apply discounts from the original order.
Return Authorization: Contact us by email before returning any merchandise. Include your order number to receive a Return Authorization. Returns must have this authorization to be processed.
Packaging: Please ensure that returned items are repacked in their original packaging and include a copy of your invoice. We recommend that you request a delivery confirmation receipt for your return shipment.
International Orders: Our return policy does not apply to international orders.
We appreciate your understanding and cooperation with our return policy.
We advise all our customers to check the ingredients prior to purchasing any one of our products. We do not take responsibility for any form of allergic reactions from our products.