Shipping & Returns Shipping All orders are shipped with UPS, shipping cost is based on your address and weight of your order and is calculated at checkout. Orders over $200.00 qualify for free shipping USA ONLY If an order is returned to us because no one was present at the time of delivery or an undeliverable address , you will be responsible for re-shipping charges. All orders originate from NY. All orders placed after 12 PM will be shipped on the next business day. (Example: Orders placed at 1 PM on a Friday, will not ship out until Monday.) We are closed weekends. Once your order is shipped, you will receive an email confirming your tracking number. Most orders should arrive within 5 to 7 business days from your ship date. Problems with your order? If you experience a problem or an error on your order, please contact us by email immediately Returns & Replacements Merchandise returns for damages, refund or exchange must be made within 15 days of date of delivery. All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products. We ask that you contact us by email before returning the merchandise. Please include order number so that we may issue you a Return Authorization to ensure that your account is properly refund or your exchange request is issued. Shipping cost for any returns and exchange will not be reimbursed. If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used. After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.